{"id":72,"date":"2017-03-11T09:32:28","date_gmt":"2017-03-11T08:32:28","guid":{"rendered":"https:\/\/dev.inkovema.de\/?p=72"},"modified":"2019-07-08T21:13:23","modified_gmt":"2019-07-08T19:13:23","slug":"changing-the-way-we-deal-with-conflicts","status":"publish","type":"post","link":"https:\/\/dev.inkovema.de\/en\/blog\/changing-the-way-we-deal-with-conflicts\/","title":{"rendered":"Roundup-Post 2017: Changing the way we deal with conflicts?"},"content":{"rendered":"<h1>Roundup post: Changing the way we deal with conflicts?<\/h1>\n<h2>8 Assessments by professional conflict managers.<\/h2>\n<h4>We asked academics, counsellors and mediators about their professional experience and research findings - and received very different results.<\/h4>\n<p>Once again, we turned to trained mediators, lawyers, professors and conflict counsellors. The topic of the survey this time was our\u00a0<strong>Dealing with conflicts in organisations and as individuals, both socially and privately<\/strong>.<\/p>\n<p><em>We asked the experts the following two questions, which they had to answer briefly and concisely:<\/em><\/p>\n<p><em><strong>In your experience, has the (social) handling of conflicts &#8211; in private life or in organisations &#8211; changed noticeably? If so, how?<\/strong><\/em><\/p>\n<p>This resulted in interesting answers that shed light on the topic in different (professional) contexts and from different perspectives. We were surprised ourselves at the diversity of opinions!<\/p>\n<p>The answers are summarised in the <strong>Overall view<\/strong> pretty clear: nothing has changed at all, nor is &#8222;everything great&#8220;. We act in a highly differentiated and contradictory way in all contexts and fields of work, both in the concrete-individual, personal sphere of life and in abstract-general, socially relevant regulatory atmospheres, struggling for balance and differentiation at the same time and making one thing clear <strong>significantly overall:<\/strong> <strong>We are not indifferent to conflicts, and how we deal with them is highly significant and relevant to our personal and social happiness.<\/strong><\/p>\n<p><em>(The visual highlights are from INKOVEMA.)\u00a0<\/em><\/p>\n<p>&nbsp;<\/p>\n\n\t\t<style type=\"text\/css\">\n\t\t\t#gallery-1 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 33%;\n\t\t\t}\n\t\t\t#gallery-1 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-1' class='gallery galleryid-72 gallery-columns-3 gallery-size-thumbnail'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-rel=\"iLightbox[postimages]\" data-title=\"INKOVEMA Leipzig\" data-caption=\"INKOVEMA Leipzig\" href='https:\/\/dev.inkovema.de\/en\/blog\/changing-the-way-we-deal-with-conflicts\/inkovema-logo\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/inkovema-logo-150x150.png\" class=\"attachment-thumbnail size-thumbnail lazyload\" alt=\"\" aria-describedby=\"gallery-1-194\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27150%27%20height%3D%27150%27%20viewBox%3D%270%200%20150%20150%27%3E%3Crect%20width%3D%27150%27%20height%3D%27150%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/inkovema-logo-150x150.png\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/inkovema-logo-66x66.png 66w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/inkovema-logo-e1532605369742.png 150w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/inkovema-logo-200x200.png 200w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/inkovema-logo-300x300.png 300w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/inkovema-logo-400x400.png 400w\" data-sizes=\"auto\" \/><\/a>\n\t\t\t<\/dt>\n\t\t\t\t<dd class='wp-caption-text gallery-caption' id='gallery-1-194'>\n\t\t\t\tINKOVEMA Leipzig\n\t\t\t\t<\/dd><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon portrait'>\n\t\t\t\t<a data-rel=\"iLightbox[postimages]\" data-title=\"Reimund Schmidt De Caluwe\" data-caption=\"\" href='https:\/\/dev.inkovema.de\/en\/blog\/changing-the-way-we-deal-with-conflicts\/reimund-schmidt-de-caluwe\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Reimund-Schmidt-De-Caluwe-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail lazyload\" alt=\"Reimund Schmidt-De Caluwe, Professor of Public Law and Social Law\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27580%27%20height%3D%27799%27%20viewBox%3D%270%200%20580%20799%27%3E%3Crect%20width%3D%27580%27%20height%3D%27799%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Reimund-Schmidt-De-Caluwe-150x150.jpg\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Reimund-Schmidt-De-Caluwe-66x66.jpg 66w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Reimund-Schmidt-De-Caluwe-150x150.jpg 150w\" data-sizes=\"auto\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-rel=\"iLightbox[postimages]\" data-title=\"G\u00fcnther Mohr\" data-caption=\"\" href='https:\/\/dev.inkovema.de\/en\/blog\/changing-the-way-we-deal-with-conflicts\/guenther-mohr\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/G\u00fcnther-Mohr-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail lazyload\" alt=\"G\u00fcnther Mohr, Coach\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27580%27%20height%3D%27438%27%20viewBox%3D%270%200%20580%20438%27%3E%3Crect%20width%3D%27580%27%20height%3D%27438%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/G\u00fcnther-Mohr-150x150.jpg\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/G\u00fcnther-Mohr-66x66.jpg 66w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/G\u00fcnther-Mohr-150x150.jpg 150w\" data-sizes=\"auto\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon portrait'>\n\t\t\t\t<a data-rel=\"iLightbox[postimages]\" data-title=\"Caroline Meller-Hannich\" data-caption=\"\" href='https:\/\/dev.inkovema.de\/en\/blog\/changing-the-way-we-deal-with-conflicts\/meller-hannich\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Meller-Hannich-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail lazyload\" alt=\"Caroline Meller-Hannich, Professor of Civil Law\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27323%27%20height%3D%27482%27%20viewBox%3D%270%200%20323%20482%27%3E%3Crect%20width%3D%27323%27%20height%3D%27482%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Meller-Hannich-150x150.jpg\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Meller-Hannich-66x66.jpg 66w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Meller-Hannich-150x150.jpg 150w\" data-sizes=\"auto\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon portrait'>\n\t\t\t\t<a data-rel=\"iLightbox[postimages]\" data-title=\"Rolf Balling\" data-caption=\"\" href='https:\/\/dev.inkovema.de\/en\/blog\/changing-the-way-we-deal-with-conflicts\/rolf-balling\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Rolf-Balling-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail lazyload\" alt=\"Rolf Balling Coach\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27237%27%20height%3D%27300%27%20viewBox%3D%270%200%20237%20300%27%3E%3Crect%20width%3D%27237%27%20height%3D%27300%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Rolf-Balling-150x150.jpg\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Rolf-Balling-66x66.jpg 66w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Rolf-Balling-150x150.jpg 150w\" data-sizes=\"auto\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-rel=\"iLightbox[postimages]\" data-title=\"Jutta Kreyenberg\" data-caption=\"\" href='https:\/\/dev.inkovema.de\/en\/blog\/changing-the-way-we-deal-with-conflicts\/jutta-kreyenberg\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail lazyload\" alt=\"Jutta Kreyenberg, Coach\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27580%27%20height%3D%27580%27%20viewBox%3D%270%200%20580%20580%27%3E%3Crect%20width%3D%27580%27%20height%3D%27580%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg-150x150.jpg\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg-66x66.jpg 66w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg-150x150.jpg 150w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg-200x200.jpg 200w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg-300x300.jpg 300w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg-400x400.jpg 400w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg.jpg 580w\" data-sizes=\"auto\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-rel=\"iLightbox[postimages]\" data-title=\"Bertine Kessel\" data-caption=\"\" href='https:\/\/dev.inkovema.de\/en\/blog\/changing-the-way-we-deal-with-conflicts\/bertine-kessel\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bertine-Kessel-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail lazyload\" alt=\"Bertine Kessel, Managing Director\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27580%27%20height%3D%27387%27%20viewBox%3D%270%200%20580%20387%27%3E%3Crect%20width%3D%27580%27%20height%3D%27387%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bertine-Kessel-150x150.jpg\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bertine-Kessel-66x66.jpg 66w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bertine-Kessel-150x150.jpg 150w\" data-sizes=\"auto\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-rel=\"iLightbox[postimages]\" data-title=\"Tilman Metzger\" data-caption=\"\" href='https:\/\/dev.inkovema.de\/en\/blog\/changing-the-way-we-deal-with-conflicts\/tilman-metzger\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Tilman-Metzger-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail lazyload\" alt=\"Tilman Metzger, Mediator\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27800%27%20height%3D%27513%27%20viewBox%3D%270%200%20800%20513%27%3E%3Crect%20width%3D%27800%27%20height%3D%27513%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Tilman-Metzger-150x150.jpg\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Tilman-Metzger-66x66.jpg 66w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Tilman-Metzger-150x150.jpg 150w\" data-sizes=\"auto\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon portrait'>\n\t\t\t\t<a data-rel=\"iLightbox[postimages]\" data-title=\"Bernd Schmid\" data-caption=\"\" href='https:\/\/dev.inkovema.de\/en\/blog\/changing-the-way-we-deal-with-conflicts\/bernd-schmid\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bernd-Schmid-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail lazyload\" alt=\"Bernd Schmid, founder of isb-Wiesloch\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27580%27%20height%3D%27588%27%20viewBox%3D%270%200%20580%20588%27%3E%3Crect%20width%3D%27580%27%20height%3D%27588%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bernd-Schmid-150x150.jpg\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bernd-Schmid-66x66.jpg 66w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bernd-Schmid-150x150.jpg 150w\" data-sizes=\"auto\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n\n<p>&nbsp;<\/p>\n<h2>1.\u00a0\u00a0<span style=\"color: #004767;\"><a style=\"color: #004767;\" href=\"http:\/\/www.balling-coaching.de\" target=\"_blank\" rel=\"noopener noreferrer\">Rolf Balling<\/a><\/span><\/h2>\n<p>Teaching trainer, supervisor, management coach and consultant for organisations, founder of <a href=\"https:\/\/www.professio.de\" target=\"_blank\" rel=\"noopener noreferrer\">Professio<\/a>.<\/p>\n<div id=\"attachment_118\" style=\"width: 191px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-118\" class=\"lazyload wp-image-118\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Rolf-Balling.jpg\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Rolf-Balling.jpg\" alt=\"Rolf Balling Coach\" width=\"181\" height=\"229\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27181%27%20height%3D%27229%27%20viewBox%3D%270%200%20181%20229%27%3E%3Crect%20width%3D%27181%27%20height%3D%27229%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Rolf-Balling-200x253.jpg 200w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Rolf-Balling.jpg 237w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 181px) 100vw, 181px\" \/><p id=\"caption-attachment-118\" class=\"wp-caption-text\">Rolf Balling, Coach<\/p><\/div>\n<blockquote><p>In organisations, the view that conflicts are not embarrassing and even have the potential to lead to further solutions has dominated standard communication for decades.<\/p>\n<p>So you talk &#8211; and show yourself to be &#8211; consistently co-operative and conflict-constructive, including the expressed willingness to mediate.<br \/>\nHowever, this creates the risk that mediation is used as a tactical manoeuvre in the organisation's own positioning. And this in the hope of simultaneously demonstrating an exemplary willingness to cooperate and - more covertly - advancing the fulfilment of one's own bonus-relevant goals.<\/p>\n<p>It is therefore increasingly important for a mediator not to be dazzled by a declared willingness to co-operate, but to steer soberly and vigilantly, step by step, into the zone where a genuine dispute - with an open mind - can develop its own momentum.<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2>2.\u00a0<span style=\"color: #004767;\"><a style=\"color: #004767;\" href=\"http:\/\/www.kesselundkessel.de\" target=\"_blank\" rel=\"noopener noreferrer\">Bertine Kessel<\/a><\/span><\/h2>\n<p>Managing Director, Coach, Supervisor, Teaching Trainer for Transactional Analysis<\/p>\n<div id=\"attachment_113\" style=\"width: 261px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-113\" class=\"lazyload wp-image-113\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bertine-Kessel.jpg\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bertine-Kessel.jpg\" alt=\"Bertine Kessel, Managing Director\" width=\"251\" height=\"168\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27251%27%20height%3D%27168%27%20viewBox%3D%270%200%20251%20168%27%3E%3Crect%20width%3D%27251%27%20height%3D%27168%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bertine-Kessel-200x133.jpg 200w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bertine-Kessel-300x200.jpg 300w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bertine-Kessel-400x267.jpg 400w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bertine-Kessel.jpg 580w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 251px) 100vw, 251px\" \/><p id=\"caption-attachment-113\" class=\"wp-caption-text\">Bertine Kessel, Managing Director<\/p><\/div>\n<blockquote><p><strong>No<\/strong>. I still experience in organisations that <strong>Conflicts arise because they are avoided<\/strong>. Very few people have inner images of the fact that going into conflict enables development and that things can turn out well, even when it comes to separations. People then experience humiliating demotions or separations as a complete surprise, without anyone having previously entered into conflict with them over desired changes - performance appraisals were usually good.<\/p>\n<p>Apparently, decision-makers lack the courage to honestly address conflicts about changing role expectations. This makes it more difficult for those affected to come to terms with the conflict, as it becomes incomprehensible. <strong>I would like to see more courage for open conflict!<\/strong><\/p>\n<p>As counsellors, we can use our mental models to support the development of this courage in decision-makers. Anselm Gr\u00fcn also calls this courage bravery: putting people through difficult things and being able to look them in the eye during or afterwards.<\/p>\n<p>&nbsp;<\/p><\/blockquote>\n<h2>3. <span style=\"color: #004767;\"><a style=\"color: #004767;\" href=\"http:\/\/coachingsupervision.de\" target=\"_blank\" rel=\"noopener noreferrer\">Jutta Kreyenberg<\/a><\/span><\/h2>\n<p>Psychologist, teaching trainer for transactional analysis, author of specialised books<\/p>\n<div id=\"attachment_115\" style=\"width: 214px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-115\" class=\"lazyload wp-image-115\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg.jpg\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg.jpg\" alt=\"Jutta Kreyenberg, Coach\" width=\"204\" height=\"204\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27204%27%20height%3D%27204%27%20viewBox%3D%270%200%20204%20204%27%3E%3Crect%20width%3D%27204%27%20height%3D%27204%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg-66x66.jpg 66w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg-150x150.jpg 150w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg-200x200.jpg 200w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg-300x300.jpg 300w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg-400x400.jpg 400w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Jutta-Kreyenberg.jpg 580w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 204px) 100vw, 204px\" \/><p id=\"caption-attachment-115\" class=\"wp-caption-text\">Jutta Kreyenberg, Coach<\/p><\/div>\n<blockquote><p>On the one hand, it is expected that more agile roles will lead to fewer hierarchical conflicts, but on the other hand, the demands of fast-moving times are becoming ever greater and managers have less time. Conflicts then often become entrenched, are not resolved and continue to smoulder.<\/p>\n<p>On the other hand, new opportunities often arise when departments are restructured &#8211; I often experience that <strong>companies also prevent conflicts right from the start with team building, clarify roles, managers are trained much more constructively and cooperation-orientated than before<\/strong>.<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2>4.\u00a0<span style=\"color: #004767;\"><a style=\"color: #004767;\" href=\"https:\/\/verfahrensrecht.uni-halle.de\/blog\/\" target=\"_blank\" rel=\"noopener noreferrer\">Prof Dr Caroline Meller-Hannich<\/a><\/span><\/h2>\n<p>Legal scholar, Professor of Civil Law, Civil Procedure and Commercial Law at Martin Luther University Halle-Wittenberg!<\/p>\n<div id=\"attachment_116\" style=\"width: 183px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-116\" class=\"lazyload wp-image-116\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Meller-Hannich.jpg\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Meller-Hannich.jpg\" alt=\"Caroline Meller-Hannich, Professor of Civil Law\" width=\"173\" height=\"258\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27173%27%20height%3D%27258%27%20viewBox%3D%270%200%20173%20258%27%3E%3Crect%20width%3D%27173%27%20height%3D%27258%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Meller-Hannich-200x298.jpg 200w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Meller-Hannich-201x300.jpg 201w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Meller-Hannich.jpg 323w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 173px) 100vw, 173px\" \/><p id=\"caption-attachment-116\" class=\"wp-caption-text\">Caroline Meller-Hannich, Professor of Civil Law<\/p><\/div>\n<blockquote><p>Arbitration and various forms of alternative dispute resolution are increasingly taking their place alongside dispute resolution in the state justice system. However, there are also various customer complaint management systems and peer-to-peer rating systems, for example in online retail.<\/p>\n<p>The<strong> state judiciary and also arbitration<\/strong> offer a conflict decision based on the law and a relatively narrow subject matter of the dispute by recognising which party to the conflict is in the right.<\/p>\n<p>The various <strong>Alternative dispute resolution procedures<\/strong> at least provide a procedure for conflict resolution that is organised according to certain aspects of law and fairness.<\/p>\n<p>At the <strong>Complaints management<\/strong><strong>and the evaluation systems<\/strong> it is usually no longer a question of who gets justice and how.<\/p>\n<p>Conflicts can of course be \"resolved\" not only by law, but also by money, goodwill, according to the rules of (economic) superiority or by magnifying the conflict to the interests of the parties involved.<\/p>\n<p>The aim should be to find a way of dealing with conflicts that is appropriate to the specific individual conflict. The state justice system should not accept foreign forms of conflict resolution to compensate for its own weaknesses, but should instead face up to competition and regain acceptance through greater specialisation, proximity to citizens and modern communication. Of course, conflict resolution through law and order is a good thing for a constitutional state.<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2>5.\u00a0<span style=\"color: #004767;\"><a style=\"color: #004767;\" href=\"http:\/\/tilmanmetzger.de\" target=\"_blank\" rel=\"noopener noreferrer\">Tilman Metzger<\/a><\/span><\/h2>\n<p>Licensed mediator and trainer (BM\u00ae), founding member of the Federal Mediation Association<\/p>\n<div id=\"attachment_119\" style=\"width: 281px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-119\" class=\"lazyload wp-image-119\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Tilman-Metzger.jpg\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Tilman-Metzger.jpg\" alt=\"Tilman Metzger, Mediator\" width=\"271\" height=\"174\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27271%27%20height%3D%27174%27%20viewBox%3D%270%200%20271%20174%27%3E%3Crect%20width%3D%27271%27%20height%3D%27174%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Tilman-Metzger-200x128.jpg 200w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Tilman-Metzger-300x192.jpg 300w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Tilman-Metzger-400x257.jpg 400w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Tilman-Metzger-460x295.jpg 460w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Tilman-Metzger-600x385.jpg 600w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Tilman-Metzger-768x492.jpg 768w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Tilman-Metzger.jpg 800w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 271px) 100vw, 271px\" \/><p id=\"caption-attachment-119\" class=\"wp-caption-text\">Tilman Metzger, Mediator<\/p><\/div>\n<blockquote><p><strong>Yes, also on a social level.<\/strong> The similarity between 1933 and 2017 is that there are numerous (would-be) autocrats. The difference is that in many places today there is a contentious, democratic civic culture.<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2>6.\u00a0<span style=\"color: #004767;\"><a style=\"color: #004767;\" href=\"http:\/\/mohr-coaching.weebly.com\" target=\"_blank\" rel=\"noopener noreferrer\">G\u00fcnther Mohr<\/a><\/span><\/h2>\n<p>Psychologist, economist, coach and organisational consultant, teaching trainer for transactional analysis, author of specialist books<\/p>\n<div id=\"attachment_114\" style=\"width: 258px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-114\" class=\"lazyload wp-image-114\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/G\u00fcnther-Mohr.jpg\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/G\u00fcnther-Mohr.jpg\" alt=\"G\u00fcnther Mohr, Coach\" width=\"248\" height=\"187\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27248%27%20height%3D%27187%27%20viewBox%3D%270%200%20248%20187%27%3E%3Crect%20width%3D%27248%27%20height%3D%27187%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/G\u00fcnther-Mohr-200x151.jpg 200w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/G\u00fcnther-Mohr-300x227.jpg 300w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/G\u00fcnther-Mohr-400x302.jpg 400w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/G\u00fcnther-Mohr.jpg 580w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 248px) 100vw, 248px\" \/><p id=\"caption-attachment-114\" class=\"wp-caption-text\">G\u00fcnther Mohr, Coach<\/p><\/div>\n<blockquote><p>So the way we deal with conflicts has changed in westernised culture to the extent that the <strong>Expectations of political correctness<\/strong> are widespread and so openly conflictual behaviour is usually frowned upon. I'm not entirely clear about the effects, because the emotions that are triggered by external situations and people's internal judgements are still there. Perhaps it flows into more sublime forms of external conflict or also into internal discrepancies, which are reflected in the high burn-out rate, for example. The <strong>Trend towards internalisation of conflicts<\/strong> is also supported by the mental change that the individual is responsible and is increasingly expected to be a self-optimiser.<\/p>\n<p>The <strong>Populism<\/strong><strong>with its re-externalisation of the conflict boundary<\/strong> In this context, the shift from one's own person to other groups (migrants, people of other faiths, politicians, the press, &#8230;) is an interesting, but unfortunately also seductive solution for many. However, it is a defence against the fact that conflicts usually have an unresolved internal psychological side.<\/p><\/blockquote>\n<h2><\/h2>\n<h2>7.\u00a0<span style=\"color: #004767;\"><a style=\"color: #004767;\" href=\"http:\/\/www.bernd-schmid.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Bernd Schmid<\/a><\/span><\/h2>\n<p>Educational scientist, winner of the Eric Berne Memorial Prize (2007), Life Achievement Award of the continuing education industry (2014).<\/p>\n<div id=\"attachment_112\" style=\"width: 222px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-112\" class=\"lazyload wp-image-112\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bernd-Schmid.jpg\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bernd-Schmid.jpg\" alt=\"Bernd Schmid, founder of isb-Wiesloch\" width=\"212\" height=\"215\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27212%27%20height%3D%27215%27%20viewBox%3D%270%200%20212%20215%27%3E%3Crect%20width%3D%27212%27%20height%3D%27215%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bernd-Schmid-66x66.jpg 66w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bernd-Schmid-200x203.jpg 200w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bernd-Schmid-296x300.jpg 296w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bernd-Schmid-400x406.jpg 400w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Bernd-Schmid.jpg 580w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 212px) 100vw, 212px\" \/><p id=\"caption-attachment-112\" class=\"wp-caption-text\">Bernd Schmid, founder of isb-Wiesloch<\/p><\/div>\n<blockquote><p>Oh dear, how are we supposed to distinguish changes in our own reality bubble from sociologically relevant ones? After years of investing in fields and relationships, we live both privately and professionally in established circumstances and proven relationships. What has changed, both in organisations and in our private lives, is that we <strong>Approach things with caution<\/strong> and only use it after gradual probation.<\/p>\n<p>Also<strong> When conflicts arise, we keep our cool and don't allow them to gain uncontrolled attention.<\/strong> It's better to leave something or accept something than to jump in and clarify everything. But we have also become more selective when it comes to significant others. Where the fit is too difficult, we avoid further collaboration, preferring to use our energy where something valuable can be achieved in the long term.<strong> If conflicts can be resolved constructively with a reasonable amount of effort, that's fine. We also overcome inertia and cowardice in front of our partner.<\/strong> If not, just take the energy out and make that clear with all due respect.<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2>8.<span style=\"color: #004767;\">\u00a0<a style=\"color: #004767;\" href=\"http:\/\/sdc.jura.uni-halle.de\" target=\"_blank\" rel=\"noopener noreferrer\">Prof Dr Reimund Schmidt-De Caluwe<\/a><\/span><\/h2>\n<p>Legal scholar, Professor of Public Law and Social Law at Martin Luther University Halle-Wittenberg. Also a <a href=\"http:\/\/www.rsdc.eu\" target=\"_blank\" rel=\"noopener noreferrer\">Precise observer of everyday situations<\/a>.<\/p>\n<div id=\"attachment_117\" style=\"width: 201px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-117\" class=\"lazyload wp-image-117\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Reimund-Schmidt-De-Caluwe.jpg\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Reimund-Schmidt-De-Caluwe.jpg\" alt=\"Reimund Schmidt-De Caluwe, Professor of Public Law and Social Law\" width=\"191\" height=\"263\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27191%27%20height%3D%27263%27%20viewBox%3D%270%200%20191%20263%27%3E%3Crect%20width%3D%27191%27%20height%3D%27263%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Reimund-Schmidt-De-Caluwe-200x276.jpg 200w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Reimund-Schmidt-De-Caluwe-218x300.jpg 218w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Reimund-Schmidt-De-Caluwe-400x551.jpg 400w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2017\/03\/Reimund-Schmidt-De-Caluwe.jpg 580w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 191px) 100vw, 191px\" \/><p id=\"caption-attachment-117\" class=\"wp-caption-text\">Reimund Schmidt-De Caluwe, Professor of Public Law and Social Law<\/p><\/div>\n<blockquote><p>If we look at the last 2 or 3 decades, I think we can recognise some changes in the way conflicts are dealt with. On the one hand <strong>traditional hierarchies are no longer accepted as a matter of course<\/strong>. This applies both within family structures and with regard to larger organisational units, including the relationship between the individual and the state and its administration.<\/p>\n<p>Particularly in the area of social law, for example, people are increasingly recognising and demanding their own rights as such. In dealings with the administration, there is also a growing demand for participation in important individual or social decisions. Here a <strong>new customised<\/strong><strong>and, building on this, the self-image of civil society<\/strong> to develop.<\/p>\n<p>The law reacts ambivalently to this development. On the one hand, it recognises it by using participation rights to open up decision-making procedures to citizens' interests, such as in the environmental and infrastructure sectors. On the other hand, it is defensive in that fixed legal positions of the individual are transformed into discretionary powers of the administration, e.g. in the &#8222;Hartz 4&#8220; area.<\/p>\n<p>But the law is only one of the framework conditions for conflict resolution. Insofar as it leaves room for manoeuvre, as is usually the case, it is important to find a <strong>Culture of conflict resolution with self-confident and informed actors<\/strong> to strive for. Despite all the prophecies of doom, I believe our society is on the right track.<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p>Many thanks to the participating scientists, counsellors and mediators!<\/p>\n<p>What do you, dear readers, think about dealing with conflicts? Do you share the optimism that was largely expressed in the responses?<\/p>\n<p>If you liked the article, we would be delighted if you would share it with friends and acquaintances and leave a review. Thank you very much!<\/p>\n<p>&nbsp;<\/p>\n<p>The INKOVEMA team.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>On our own behalf:<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #000000;\">The brand new e-book\u00a0<\/span><\/h4>\n<h2 style=\"text-align: center;\"><a href=\"http:\/\/der-strategische-dialog.de\/newsletter\/\" target=\"_blank\" rel=\"noopener noreferrer\">0-Human-1<\/a><\/h2>\n<h2 style=\"text-align: center;\"><a href=\"http:\/\/der-strategische-dialog.de\/newsletter\/\" target=\"_blank\" rel=\"noopener noreferrer\">What digitalisation is transforming.<\/a><\/h2>\n<div id=\"mc_embed_signup_scroll\">\n<div id=\"attachment_481\" style=\"width: 184px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/der-strategische-dialog.de\/newsletter\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" aria-describedby=\"caption-attachment-481\" class=\"lazyload wp-image-481\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27174%27%20height%3D%27246%27%20viewBox%3D%270%200%20174%20246%27%3E%3Crect%20width%3D%27174%27%20height%3D%27246%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"http:\/\/der-strategische-dialog.de\/wp-content\/uploads\/2017\/02\/Bildschirmfoto-2017-02-28-um-21.27.09-212x300.png\" alt=\"Screenshot 2017-02-28 at 21.27.09\" width=\"174\" height=\"246\" \/><\/a><p id=\"caption-attachment-481\" class=\"wp-caption-text\">0-Human-1<\/p><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Roundup-Post: Ver\u00e4nderter Umgang mit Konflikten? 8 Einsch\u00e4tzungen von professionellen Konfliktmanagern. Wir haben Wissenschaftler, Berater und Mediatoren nach Ihren professionellen Erfahrungen und Forschungsergebnissen  [&#8230;]<\/p>","protected":false},"author":3,"featured_media":1265,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,94,96,98,62],"tags":[],"class_list":["post-72","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","category-konfliktmanagement","category-mediation-in-und-fuer-organisationen","category-mediationsstile","category-roundup-posts"],"_links":{"self":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts\/72","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/comments?post=72"}],"version-history":[{"count":0,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts\/72\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/media\/1265"}],"wp:attachment":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/media?parent=72"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/categories?post=72"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/tags?post=72"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}