{"id":4512,"date":"2019-05-31T13:51:08","date_gmt":"2019-05-31T11:51:08","guid":{"rendered":"https:\/\/dev.inkovema.de\/?p=4512"},"modified":"2020-01-28T14:08:15","modified_gmt":"2020-01-28T13:08:15","slug":"newsletter-inkovema-37-handling-conflicts-at-the-workplace-with-a-system","status":"publish","type":"post","link":"https:\/\/dev.inkovema.de\/en\/blog\/newsletter-inkovema-37-handling-conflicts-at-the-workplace-with-a-system\/","title":{"rendered":"Newsletter-INKOVEMA #37: Handling conflicts in the workplace &#8211; with a system"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 gradient-container-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 gradient-container-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-alignleft\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/dev.inkovema.de\/en\/newsletter-archive\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">View all newsletters<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 gradient-container-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 sep-underline sep-solid fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34;line-height:1.4;\"><h1>INKOVEMA Newsletter<\/h1>\n<h1>Mediation and conflict management<\/h1>\n<h1># 37<\/h1><\/h1><\/div><div class=\"fusion-title title fusion-title-2 sep-underline sep-solid fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34;line-height:1.4;\"><h2><strong>A. Key topics: <\/strong><\/h2>\n<h3><strong>&#8211; Handling conflicts in the workplace &#8211; with a system<\/strong><\/h3>\n<h3><strong>&#8211; New perspectives &#8211; New ways of understanding<\/strong><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h2><strong>B. Concepts for mediation <\/strong><\/h2>\n<h3><strong>&#8211; Part 5: Contractual safeguards (in) the final agreement of mediations<\/strong><\/h3><\/h1><\/div><div class=\"fusion-text fusion-text-1\"><h2><strong>Handling conflicts in the workplace &#8211; with a system.<\/strong><\/h2>\n<ul>\n<li>Extensive\u00a0<strong>Study on the effectiveness of mediation in workplace conflicts<\/strong> published.<br \/>\nIn a new study (<a href=\"https:\/\/gallery.mailchimp.com\/b623ff5b97c7c25513566a5f4\/files\/a671c9d0-a7b4-4018-ac6a-9b7a3b37e7ef\/Kalter_et_al_2018_._Long_term_effectiveness_of_mediation_Negotiation_Journal.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">pdf<\/a>(English full version) comprehensively analysed how the relatively high satisfaction rates shortly after a completed mediation are represented after a further year &#8211; and whether the respective functional role of the participants (manager, team member, etc.) has an influence on this. In addition, it was also asked whether there were differences between mediation that shaped further collaboration and final separation.<\/p>\n<ul>\n<li>The study was published in the <a href=\"https:\/\/www.pon.harvard.edu\/publications\/negotiation-journal\/\" target=\"_blank\" rel=\"noopener noreferrer\">Negotiation Journal 2018, 34\/ (3), 243 ff.<\/a>.<\/li>\n<li>One <strong>Summary worth reading<\/strong> the colleagues from Zweisicht have published in their blog (<a href=\"https:\/\/www.zweisicht.de\/mediathek\/praxistipps\/artikeldetails\/artikel\/wirken-mediationen-bei-arbeitsplatzkonflikten-auch-langfristig.html?sfns=mo\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a>) and the trade journal <a href=\"https:\/\/www.nomos-elibrary.de\/10.5771\/2193-0147-2019-1\/konfliktdynamik-jahrgang-8-2019-heft-1\" target=\"_blank\" rel=\"noopener noreferrer\">Conflict Dynamics 1\/2019 p. 4 <\/a>published.<\/li>\n<\/ul>\n<\/li>\n<li><strong>German studies on conflicts in the world of work <\/strong>and their<strong> Systematic processing\u00a0<\/strong>are available thanks to the initiative of Viadrina University Frankfurt in co-operation with PriceWaterhouseCoopers (pwc), which have been published in partial studies over a total of 10 years.\n<ul>\n<li>The practice of conflict management in German companies. Results of a qualitative follow-up study to \"Commercial Dispute Resolution - A Comparison of Conflict Management Procedures\", 2007\u00a0<a href=\"https:\/\/www.wko.at\/branchen\/information-consulting\/unternehmensberatung-buchhaltung-informationstechnologie\/wirtschaftsmediation\/PriceWaterhouseStudie2007.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<\/ul>\n<\/li>\n<li>From the elements to the system, 2011 <a href=\"https:\/\/www.ikm.europa-uni.de\/de\/publikationen\/EUV_PwC_Studie_Konfliktmanagement-Systeme_2011_DRUCK-V15.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<li>Conflict management as an instrument of value-orientated corporate management, 2013 <a href=\"https:\/\/www.pwc.de\/de\/sanierung-restrukturierung-forensic-services\/pwc-konfliktmanagement-als-instrument-werteorientierter-unternehmensfuehrung-2013.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<li>Conflict management in the German economy - developments over a decade (2005 &#8211; 2015), 2016\u00a0<a href=\"https:\/\/www.ikm.europa-uni.de\/de\/publikationen\/PwC_EUV_KMS-Studie-V_161014_final.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<li>You can find an article from Spektrum der Mediation, the organ of the German Mediation Association, which deals with these studies on the following topic <strong>Conflict management systems for SMEs<\/strong> here. <a href=\"https:\/\/www4.fh-swf.de\/media\/downloads\/fbiw\/download_5\/knobloch\/downloads_37\/Knobloch_SdM_53_2014_Konfliktmanagement_im_Mittelstand.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<\/ul>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-has-icon fusion-full-width-sep fusion-clearfix\" style=\"float:left;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><span class=\"icon-wrapper\" style=\"border-color:#e0dede;background-color:rgba(255,255,255,0);font-size:16px;width: 1.75em; height: 1.75em;border-width:1px;padding:1px;margin-top:-0.5px\"><i class=\"fa-th-list fas\" style=\"font-size: inherit;color:#e2e2e2;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 gradient-container-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><h2><strong>New perspectives &#8211; new ways of understanding<\/strong><\/h2>\n<ul>\n<li><strong>What do the election results show?<\/strong>\u00a0A shift to the right? Is it about right versus left or old versus young or conservative versus progressive? Or are there <strong>new lines of social conflict<\/strong>? For many, the world they knew is in danger: what used to be normal is now being demonised, declared wrong, disreputable and outdated? By whom anyway? The &#8222;perceived normality&#8220;, flanked by &#8222;common sense&#8220;, becomes a media-spread problem that portrays us as old, outdated, dangerous, old-fashioned and stubborn. &#8222;White Privilege, but Trash&#8220;???\n<ul>\n<li>Eating meat is bad for the environment! Having children too?!<\/li>\n<li>Asking obvious strangers about their origin is supposed to be racist! So is being against foreign criminality?!<\/li>\n<li>Best diesel cars ever to drive will be banned?! Even German diesels?!<\/li>\n<li>Good, melodious German should be discriminatory?! Even if women are visibly courted with it?!<\/li>\n<li>Even at the bakery round the corner you can't get a &#8222;German Semmel&#8220; without English! And you stay dry when getting a beer?!<\/li>\n<\/ul>\n<\/li>\n<li>How can this be understood when all you want is your well-earned peace and quiet, order and a well-ordered life together? Surely there must be someone who says what order is? No!<\/li>\n<li>On the occurrence (possible) <strong>new lines of conflict<\/strong>that need to be brought to the table in the world of work if they are not to spread between those involved.<strong>\u00a0<\/strong><a href=\"https:\/\/www.t-online.de\/nachrichten\/deutschland\/gesellschaft\/id_84519312\/wieso-es-keinen-rechtsruck-gibt-aber-die-extreme-rechte-trotzdem-waechst.html\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<li>The actual <strong>Origin of empathy<\/strong> lies in the need to be able to judge what the other people involved will think and do in unclear social situations without much information. It is therefore explicitly not a form of empathising, but at best of being able to empathise, which is not mandatory. Rather, it is a cognitive and imaginative performance &#8211; and thus, according to the two scientists Fabrizio Mafessoni (Max Planck Institute for Evolutionary Anthropology in Leipzig) and Michael Lachmann (Santa Fe Institute in New Mexico), it is a consequence of evolutionary bartering.<\/li>\n<\/ul>\n<div>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>FAZ article\u00a0<a href=\"https:\/\/www.faz.net\/aktuell\/wissen\/geist-soziales\/neue-erkenntnisse-wie-empathie-entsteht-16181388.html?premium=0xd09b9dc005d14f769666a172d95850ad&amp;GEPC=s9\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<li>The <a href=\"https:\/\/www.nature.com\/articles\/s41598-019-41835-5#Sec17\" target=\"_blank\" rel=\"noopener noreferrer\">complete study<\/a> can be found here (English version)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<li>Volker Grundies is a researcher at the Max Planck Institute for Foreign and International Criminal Law. In a recent study, he found out that it is not possible for the <strong>severity of the judgement plays a role, in which region the court is located<\/strong>. <a href=\"http:\/\/www.spiegel.de\/panorama\/justiz\/wo-deutschlands-strengste-richter-sitzen-a-1230399.html\" target=\"_blank\" rel=\"noopener noreferrer\">read more<\/a><\/li>\n<\/ul>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-has-icon fusion-full-width-sep fusion-clearfix\" style=\"float:left;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><span class=\"icon-wrapper\" style=\"border-color:#e0dede;background-color:rgba(255,255,255,0);font-size:16px;width: 1.75em; height: 1.75em;border-width:1px;padding:1px;margin-top:-0.5px\"><i class=\"fa-th-list fas\" style=\"font-size: inherit;color:#e2e2e2;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 gradient-container-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-3\"><h3><strong>Concepts for mediation<\/strong><\/h3>\n<div>\n<div><strong>Part 6: <a href=\"https:\/\/gallery.mailchimp.com\/b623ff5b97c7c25513566a5f4\/files\/d02145cd-5cc8-41cc-bd3a-04d4c88a2ff2\/KK_08_Av_04_Vertragliche_Absicherungen_in_der_Abschlussvereinbarung.pages.pdf\">Contractual safeguards (in) the final agreement of mediations<\/a><\/strong><\/div>\n<p>The index card comes from the documents of our basic training in mediation (GAMED). See also <a href=\"http:\/\/www.elemente-der-mediation.de\/\">www.elemente-der-mediation.de<\/a>.<br \/>\nIf you have any questions or suggestions on the subject of &#8222;contractual safeguards&#8220; of closing agreements, simply write to us (<a href=\"mailto:s.weigel@inkovema.de\">s.weigel@inkovema.de<\/a>) or contact us via <a href=\"https:\/\/www.facebook.com\/inkovema\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook<\/a> or another social media channel.<\/p>\n<\/div>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":4116,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,187],"tags":[186,237,18,72,238],"class_list":["post-4512","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","category-newsletter-archiv","tag-abschlussvereinbarung","tag-konflikte-am-arbeitsplatz","tag-konfliktmanagement","tag-konzepte-fuer-die-mediation","tag-vertragliche-absicherungen"],"_links":{"self":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts\/4512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/comments?post=4512"}],"version-history":[{"count":0,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts\/4512\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/media\/4116"}],"wp:attachment":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/media?parent=4512"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/categories?post=4512"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/tags?post=4512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}