{"id":4472,"date":"2018-08-30T10:53:23","date_gmt":"2018-08-30T08:53:23","guid":{"rendered":"https:\/\/dev.inkovema.de\/?p=4472"},"modified":"2020-01-28T12:07:18","modified_gmt":"2020-01-28T11:07:18","slug":"newsletter-inkovema-28-shitstorm","status":"publish","type":"post","link":"https:\/\/dev.inkovema.de\/en\/blog\/newsletter-inkovema-28-shitstorm\/","title":{"rendered":"Newsletter-INKOVEMA #28: Shitstorm"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 gradient-container-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 gradient-container-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-alignleft\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/dev.inkovema.de\/en\/newsletter-archive\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">View all newsletters<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 gradient-container-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 sep-underline sep-solid fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34;line-height:1.4;\"><h1>INKOVEMA Newsletter<\/h1>\n<h1>Mediation and conflict management<\/h1>\n<h1>#28<\/h1><\/h1><\/div><div class=\"fusion-title title fusion-title-2 sep-underline sep-solid fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34;line-height:1.4;\"><h2><strong>Key topics: <\/strong><\/h2>\n<ul>\n<li>\n<h2>Shitstorm &#8211; Intrusive conflict situations<\/h2>\n<\/li>\n<li>\n<h2>What to do when the shitstorm has started?<\/h2>\n<\/li>\n<li>\n<h2>Prevention<\/h2>\n<\/li>\n<\/ul><\/h1><\/div><div class=\"fusion-text fusion-text-1\"><h2><strong>Centre of gravity: <em>Shitstorm<\/em><\/strong><\/h2>\n<p><strong>What is that?<\/strong><br \/>\nShitstorm &#8211; a storm of criticism, a wave of merciless, sometimes disgusting outrage that spreads online at lightning speed in the wake of a (supposed) misstep or a &#8222;misinterpretation&#8220; and which you find yourself almost unprotected against. Direct networking in the online world not only conveys news, but also emotions &#8211; and amplifies them.<\/p>\n<p>Sometimes they are also <em>Online Firestorms<\/em> or in particular <em>Collaborative Brand Attacks<\/em>as far as they concern a company label or an organisation.<\/p>\n<p>The focus of criticism is usually companies or public figures, but often also other organisations and private individuals who have (allegedly) done something wrong and are now being judged on the digital marketplace.<\/p>\n<p>Shitstorms, especially in the online world, follow their own rules and dynamics, but have a few things in common with conflicts:  Misunderstandings, emotional outrage and the resulting reactions correspond in every detail to the phenomena that we can also observe in conflicts.<\/p>\n<p><strong>Introduction to the topic<\/strong><\/p>\n<ul>\n<li>A first <strong>Overview of the topic <\/strong>there is <a href=\"https:\/\/www.textbroker.de\/shitstorm\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/li>\n<li>Here is one\u00a0<strong>Study on shitstorms<\/strong>\u00a0(in English). <a href=\"http:\/\/www.philipprauschnabel.com\/wp-content\/uploads\/2016\/09\/rauschnabel-et-al-CBA-brand-attacks-paper-JMTP.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<li><u>Digression<\/u>:<strong> Hate speech<\/strong> on the Internet. <a href=\"https:\/\/www.zeit.de\/digital\/internet\/2018-07\/hate-speech-internet-soziale-medien-hasskommentare-studie\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<\/ul>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-has-icon fusion-full-width-sep fusion-clearfix\" style=\"float:left;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><span class=\"icon-wrapper\" style=\"border-color:#e0dede;background-color:rgba(255,255,255,0);font-size:16px;width: 1.75em; height: 1.75em;border-width:1px;padding:1px;margin-top:-0.5px\"><i class=\"fa-th-list fas\" style=\"font-size: inherit;color:#e2e2e2;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 gradient-container-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><h2><strong>What to do if an emergency occurs?<\/strong><\/h2>\n<ul>\n<li>What to do in the event of a shitstorm? <strong>How can I protect my trade mark?<\/strong>\u00a0<a href=\"http:\/\/www.kerstin-hoffmann.de\/pr-doktor\/studie-shitstorm-schaden-marken-schuetzen\/\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<li>Entrepreneurial Shitstorm Resilience &#8211; <strong>Shitstorm as an opportunity<\/strong>. <a href=\"https:\/\/www.zukunftsinstitut.de\/artikel\/der-shitstorm-als-chance\/\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<li><strong>Customers out of control<\/strong> &#8211; Strategies for customer advisors. <a href=\"http:\/\/www.faz.net\/aktuell\/beruf-chance\/beruf\/aggression-am-arbeitsplatz-wuetende-kunden-ausser-kontrolle-15720462.html?GEPC=s9\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<li><strong>Shitstorm and crisis PR<\/strong> &#8211; Questions and answers.\u00a0<a href=\"https:\/\/www.kerstin-hoffmann.de\/pr-doktor\/shitstorm-krisen-pr-vorbeugung-fragen-antworten-ratgeber\/\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<li><strong>Shitstorm in the context of the Golden Circle<\/strong> by S. Synek. <a href=\"https:\/\/www.zukunftsinstitut.de\/artikel\/shitstorm-vs-candystorm\/\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<li><strong>Shitstorm simulator<\/strong>. <a href=\"https:\/\/www.shitstormsimulation.de\/\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<\/ul>\n<h2><strong>Prevention<\/strong><\/h2>\n<ul>\n<li>One <strong>insurance<\/strong> against shitstorms. <a href=\"https:\/\/www.welt.de\/newsticker\/dpa_nt\/infoline_nt\/wirtschaft_nt\/article178078430\/Der-Trend-geht-zur-Shitstorm-Versicherung-fuer-Unternehmen.html\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<li>Continuous <strong>Social media monitoring system<\/strong>. <a href=\"https:\/\/growthup.de\/shitstorm-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<li><strong>Shitstorm management <\/strong>explained using an example. <a href=\"https:\/\/247grad.de\/blog\/social-media\/shitstorm-community-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<\/ul>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-has-icon fusion-full-width-sep fusion-clearfix\" style=\"float:left;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><span class=\"icon-wrapper\" style=\"border-color:#e0dede;background-color:rgba(255,255,255,0);font-size:16px;width: 1.75em; height: 1.75em;border-width:1px;padding:1px;margin-top:-0.5px\"><i class=\"fa-th-list fas\" style=\"font-size: inherit;color:#e2e2e2;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 gradient-container-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-3\"><h2><strong>Shitstorm &#8211; examples<\/strong><\/h2>\n<ul>\n<li>The <strong>10 most famous shitstorms<\/strong>. <a href=\"http:\/\/www.computerbild.de\/fotos\/Die-Zehn-bekannte-Shitstorms-7599832.html#1\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<li><strong>Heinecken<\/strong> &#8211; Sometimes brighter is better. <a href=\"https:\/\/www.handelsblatt.com\/unternehmen\/handel-konsumgueter\/sometimes-lighter-is-better-heineken-zieht-werbespot-nach-rassismus-vorwuerfen-zurueck\/21118208.html?ticket=ST-2063821-wXbswym9Q6Xds7BjPfTf-ap6\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<li><strong>True fruits<\/strong> &#8211; Bad publicity is publicity at all. <a href=\"https:\/\/meedia.de\/2016\/08\/31\/bei-samenstau-schuetteln-plakate-verboten-true-fruits-beklagt-zensur-der-stadt-muenchen\/\" target=\"_blank\" rel=\"noopener noreferrer\">Link<\/a><\/li>\n<\/ul>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-has-icon fusion-full-width-sep fusion-clearfix\" style=\"float:left;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><span class=\"icon-wrapper\" style=\"border-color:#e0dede;background-color:rgba(255,255,255,0);font-size:16px;width: 1.75em; height: 1.75em;border-width:1px;padding:1px;margin-top:-0.5px\"><i class=\"fa-th-list fas\" style=\"font-size: inherit;color:#e2e2e2;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 gradient-container-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":4184,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[187],"tags":[213,132,214,212,211,41,210],"class_list":["post-4472","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-newsletter-archiv","tag-collabvorative-brand-attacks","tag-konflikteskalation","tag-krisen-pr","tag-online-firestorms","tag-praevention","tag-praeventives-konfliktmanagement","tag-shitstorm"],"_links":{"self":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts\/4472","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/comments?post=4472"}],"version-history":[{"count":0,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts\/4472\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/media\/4184"}],"wp:attachment":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/media?parent=4472"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/categories?post=4472"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/tags?post=4472"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}