{"id":14589,"date":"2024-06-22T22:16:45","date_gmt":"2024-06-22T20:16:45","guid":{"rendered":"https:\/\/dev.inkovema.de\/?p=14589"},"modified":"2024-12-28T00:39:00","modified_gmt":"2024-12-27T23:39:00","slug":"emotional-ai-can-artificial-intelligence-empathy-barbara-lampl-177","status":"publish","type":"post","link":"https:\/\/dev.inkovema.de\/en\/blog\/emotional-ai-can-artificial-intelligence-empathy-barbara-lampl-177\/","title":{"rendered":"Emotional AI &#8211; Can artificial intelligence empathise? In conversation with Barbara Lampl (INKOVEMA Podcast #177)"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container gradient-container-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:16;--minFontSize:16;line-height:1.5;\"><h4>INKOVEMA Podcast &#8222;Well through time&#8220;<\/h4><\/h4><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34;line-height:1.4;\"><h1>#177 &#8211; Emotional AI. Can artificial intelligence empathise?<\/h1><\/h1><\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;line-height:1.5;\"><h3>New technologies for mediation and conflict counselling. Part 4<\/h3><\/h3><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-4 sep-underline sep-solid fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;line-height:1.5;\"><h3><strong>In conversation with Barbara Lampl<\/strong><\/h3><\/h3><\/div><div class=\"fusion-text fusion-text-1\"><p class=\"p1\"><strong>Barbara Lampl<\/strong>mathematician, data scientist and computer scientist. A data science enthusiast since the early 2000s, she combines a deep passion for maths with a visionary approach to data. As a leading expert in strategies for data and AI, she has helped transform organisations in the digital age.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-2\"><p class=\"p1\"><strong>Well through time. <\/strong><\/p>\n<p class=\"p1\"><strong>The podcast about mediation, conflict coaching and organisational consulting.<\/strong><\/p>\n<\/div><script class=\"podigee-podcast-player\" src=\"https:\/\/player.podigee-cdn.net\/podcast-player\/javascripts\/podigee-podcast-player.js\" data-configuration=\"https:\/\/inkovema.podigee.io\/178-177-neue-technologien-fur-die-mediation-teil-4-emotional-ai-im-gesprach-mit-barbara-lampl\/embed?context=external&token=Aq3a63qMXuDDs6zLV_pl_w\"><\/script><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-3\"><h2><strong>Contents<\/strong><\/h2>\n<blockquote>\n<p style=\"text-align: center;\"><strong>Artificial intelligences are not simple tools, but they make it damn hard for us to notice.<\/strong><\/p>\n<\/blockquote>\n<p>In recent years, GPT artificial intelligence (AI) has shown impressive progress in its ability to understand and simulate empathy and emotions. These capabilities are crucial to making human interactions more natural and helpful. We spoke to Barbara Lampl, an absolute expert in this field, about these developments, the current possibilities and some of the prospects, but above all why we are still inclined to underestimate these capabilities today.<\/p>\n<blockquote>\n<p style=\"text-align: center;\"><strong>When we unsuspectingly strum a piano, we're not surprised for a second that it doesn't play Tchaikovsky or Mozart; <\/strong><\/p>\n<p style=\"text-align: center;\"><strong>but when we unsuspectingly use the new AI tools, we expect complete, correct answers without batting an eyelid. <\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Why only? Because the AI responds politely, quite unlike a &#8222;defenceless&#8220; piano.<\/strong><\/p>\n<\/blockquote>\n<p>The following section provides an overview of the empathic and emotional capabilities of GPT AIs and possible applications.<\/p>\n<h3>Empathy and emotion capabilities of GPT AI<\/h3>\n<ol>\n<li><strong>Speech recognition and processing<\/strong>GPT AI can recognise emotions in texts by analysing words, sentence structures and contexts. It can distinguish between different emotional states such as joy, sadness, anger and fear.<\/li>\n<li><strong>Simulated empathy<\/strong>GPT AI can respond to users' emotional states by generating empathetic responses. For example, it can find comforting words for someone who is sad or offer encouragement when someone is frustrated.<\/li>\n<li><strong>Context awareness<\/strong>By analysing the context of the conversation, GPT AI can better respond to emotional nuances and provide appropriate answers that take into account the user's current situation.<\/li>\n<li><strong>Learning ability<\/strong>Through continuous learning and feedback, GPT AI can improve its empathy and emotion recognition capabilities, leading to increasingly precise and empathetic interactions.<\/li>\n<\/ol>\n<h3>Applications of GPT AI with empathic and emotional abilities<\/h3>\n<ol>\n<li><strong>Customer service<\/strong>GPT AI can be used in customer support to process customer enquiries empathetically. It can recognise frustration and offer appropriate solutions to increase customer satisfaction.<\/li>\n<li><strong>Therapeutic support<\/strong>In mental health care, GPT-CI can serve as a supportive tool for therapists by listening to patients and providing empathetic, reassuring responses. It can also serve as a dialogue partner in times of emotional distress.<\/li>\n<li><strong>Education<\/strong>GPT AI can be used in educational institutions to provide empathetic support to students with learning difficulties. It can send motivational and supportive messages to encourage students and help them achieve their goals.<\/li>\n<li><strong>Social platforms<\/strong>On social media, GPT AI can be used to moderate content and respond to toxic behaviour. It can respond in real time to hateful or hurtful comments and help create a more positive online environment.<\/li>\n<li><strong>Companion for older people<\/strong>GPT AI can serve as a virtual companion for older people to alleviate loneliness. It can hold conversations, give reminders about medication and appointments and provide emotional support.<\/li>\n<\/ol>\n<p>The ability of GPT AI to simulate empathy and emotions opens up numerous application possibilities that can improve human well-being and increase efficiency in various areas. As development progresses, these capabilities will become more sophisticated and useful, taking human-machine interactions to a new level.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-1 content-boxes-icon-boxed content-left\" style=\"--awb-title-color:#607d8b;--awb-iconcolor:#b4c6d6;--awb-margin-top:20px;--awb-margin-bottom:20px;--awb-hover-accent-color:#607d8b;--awb-circle-hover-accent-color:#607d8b;--awb-item-margin-bottom:40px;\" data-animationoffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:#b4c6d6;--awb-iconcolor:#b4c6d6;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background content-wrapper-boxed link-area-link-icon link-type-button icon-hover-animation-fade\" data-animationoffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"https:\/\/dev.inkovema.de\/en\/mediation-training\/mediation-training-2\/\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"icon\"><i style=\"border-color:#81a0b8;border-width:1px;background-color:#d62f31;box-sizing:content-box;height:40px;width:40px;line-height:40px;top:-70px;margin-left:-20px;border-radius:50%;font-size:20px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-bullhorn fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:18px;--fontSize:18;line-height:1.5;\">Mediation training<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Our training in mediation and conflict management in the business and labour world,<\/p>\n<p>headed by Prof Dr Sascha Weigel.<\/p>\n<p>New start each year in March and October.<\/p>\n<p>Register now for the next course!<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\"fusion-read-more-button fusion-content-box-button fusion-button button-default fusion-button-default-size button- button-flat\" href=\"https:\/\/dev.inkovema.de\/en\/mediation-training\/mediation-training-2\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"fusion-button-text\">More information here...<\/span><\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-2 content-boxes-icon-boxed content-left\" style=\"--awb-title-color:#607d8b;--awb-iconcolor:#b4c6d6;--awb-margin-top:20px;--awb-margin-bottom:20px;--awb-hover-accent-color:#607d8b;--awb-circle-hover-accent-color:#607d8b;--awb-item-margin-bottom:40px;\" data-animationoffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:#b4c6d6;--awb-iconcolor:#b4c6d6;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background content-wrapper-boxed link-area-link-icon link-type-button icon-hover-animation-fade\" data-animationoffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"https:\/\/dev.inkovema.de\/en\/mediation-training\/business-mediation-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"icon\"><i style=\"border-color:#81a0b8;border-width:1px;background-color:#d62f31;box-sizing:content-box;height:40px;width:40px;line-height:40px;top:-70px;margin-left:-20px;border-radius:50%;font-size:20px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-info-circle fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:18px;--fontSize:18;line-height:1.5;\">Training in organisational mediation - mediation in and for organisations.<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Organisational mediation is the handling of conflicts that arise in the business and working world. It takes place in, with and for the organisation - by enabling the relevant members of the organisation to deal with conflicts appropriately.<\/p>\n<p>We train you for this or professionalise your mediation and conflict counselling approach. We start our training programme regularly in March each year.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\"fusion-read-more-button fusion-content-box-button fusion-button button-default fusion-button-default-size button- button-flat\" href=\"https:\/\/dev.inkovema.de\/en\/mediation-training\/business-mediation-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"fusion-button-text\">More information here...<\/span><\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:#b4c6d6;--awb-border-color:#b4c6d6;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#356b8c;--awb-content-color:#4f4f4f;--awb-icon-box-color:#004767;--awb-toggle-hover-accent-color:#666666;--awb-title-font-family:&quot;Rubik&quot;;--awb-title-font-weight:regular;--awb-title-font-style:normal;--awb-title-font-size:16px;--awb-content-font-family:&quot;Rubik&quot;;--awb-content-font-style:normal;--awb-content-font-weight:300;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-14589-1\"><div class=\"fusion-panel panel-default panel-5de87357c249fb5ef fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:#356b8c;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5de87357c249fb5ef\"><a aria-expanded=\"false\" aria-controls=\"5de87357c249fb5ef\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-14589-1\" data-target=\"#5de87357c249fb5ef\" href=\"#5de87357c249fb5ef\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Literature<\/span><\/a><\/h4><\/div><div id=\"5de87357c249fb5ef\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_5de87357c249fb5ef\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>\n<p class=\"p1\"><em>Thomas Nagel<\/em>What it's like to be a bat. (German\/English) <b>&#8211; <a href=\"https:\/\/www.reclam.de\/data\/media\/978-3-15-019324-2.pdf\" target=\"_blank\" rel=\"noopener\">LINK<\/a><\/b><\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":14591,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,166,314,1140,1214,42],"tags":[],"class_list":["post-14589","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","category-digitale-transformation","category-inkovema-podcast","category-kuenstliche-intelligenz-inkovema-assistent","category-neue-technologien","category-podcast"],"_links":{"self":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts\/14589","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/comments?post=14589"}],"version-history":[{"count":0,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts\/14589\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/media\/14591"}],"wp:attachment":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/media?parent=14589"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/categories?post=14589"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/tags?post=14589"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}