{"id":10932,"date":"2022-12-10T13:03:30","date_gmt":"2022-12-10T12:03:30","guid":{"rendered":"https:\/\/dev.inkovema.de\/?p=10932"},"modified":"2025-08-05T10:52:57","modified_gmt":"2025-08-05T08:52:57","slug":"getting-feedback-having-difficult-conversations-iv-in-conversation-with-rolf-balling-inkovema-podcast-107","status":"publish","type":"post","link":"https:\/\/dev.inkovema.de\/en\/blog\/getting-feedback-having-difficult-conversations-iv-in-conversation-with-rolf-balling-inkovema-podcast-107\/","title":{"rendered":"Obtaining feedback. Having difficult conversations IV. In conversation with Rolf Balling (INKOVEMA podcast #107)"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container gradient-container-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 sep-underline sep-solid fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:16;--minFontSize:16;line-height:1.5;\"><h4>INKOVEMA Podcast &#8222;Well through time&#8220;<\/h4><\/h4><\/div><div class=\"fusion-title title fusion-title-2 sep-underline sep-solid fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34;line-height:1.4;\"><h1>#107 &#8211; Obtain feedback<\/h1><\/h1><\/div><div class=\"fusion-title title fusion-title-3 sep-underline sep-solid fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;line-height:1.5;\"><h3>Leading difficult conversations IV - A communicative tool for self-management. In conversation with Rolf Balling<\/h3><\/h3><\/div><div class=\"fusion-text fusion-text-1\"><p>Well through time. The podcast about mediation, conflict coaching and organisational consulting.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><script class=\"podigee-podcast-player\" src=\"https:\/\/player.podigee-cdn.net\/podcast-player\/javascripts\/podigee-podcast-player.js\" data-configuration=\"https:\/\/inkovema.podigee.io\/107-107-feedback-einholen-schwierige-gesprache-fuhren-iv-im-gesprach-mit-rolf-balling\/embed?context=external\"><\/script><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-2\"><p><strong>Rolf Balling,\u00a0<\/strong>Diplom-Kaufmann (University of Cologne) with a specialisation in social psychology, 7 years in management functions (marketing\/controlling) at Alcatel-SEL AG, thereafter<strong>\u00a010 years as head of the management training and organisational development department,<\/strong>\u00a0Training in TA up to<strong>\u00a0teaching transaction analysts in the field of organisation<\/strong>\u00a0(12 years on the job), training in\u00a0<strong>Group dynamics<\/strong>\u00a0(2 years extra-occupational), training in\u00a0<strong>Systemic counselling<\/strong>\u00a0(7 years part-time), From 1990 to 2002\u00a0<strong>Structure of PROFESSIO GmbH<\/strong>Academy in the field of human resources, as a teaching trainer and managing partner.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-3\"><h2>Contents:<\/h2>\n<h3><strong>Ways to get feedback<\/strong><\/h3>\n<ul>\n<li>Personal survey (customer survey)<\/li>\n<li>Written survey (e.g. questionnaire)<\/li>\n<li>Online rating portals<\/li>\n<li>Online feedback tools<\/li>\n<li>Social networks<\/li>\n<li>Feedback via chats, contact forms or comment fields<\/li>\n<li>Mobile app<\/li>\n<\/ul>\n<p><strong>\"Feedback\"<\/strong> comes from the English and means feedback. It was originally a **technical term** and became relevant in the context of cybernetics (Norbert Wiener). Cybernetics is about the control of systems. Feedback provides an information-processing system with information that leads to &#8211; more or less &#8211; specific or determinable change (regulation).<br \/>\nThe <strong>Social sciences<\/strong>\u00a0In the course of developing various systems theories, they have applied this concept to people and groups of people, and to social systems in general.<\/p>\n<p>Of course, this has **light and dark sides**. On the one hand, people are provided with information that allows them to behave (more) appropriately in a group. On the other hand, this information also leads to a certain social pressure to utilise the information &#8211; also in accordance with the expectations of the feedback providers. Although this can be agreed differently in terms of communication and contract, there is still a tendency to adapt to each other.<\/p>\n<p>Nevertheless, it is a communication process in which all(!) participants not only receive information, but also disclose it.<\/p>\n<blockquote>\n<p><strong>\"What Peter says about Paul always says something about Peter as well.\" &#8220;<\/strong><\/p>\n<\/blockquote>\n<p>Not only the feedback recipient, but also the feedback giver makes a statement about themselves. Feedback therefore never takes the tone of \"You are so and so...!\", but rather \"I perceive your behaviour in such and such a way...\"<\/p>\n<p><strong>This is why there are always preliminary and follow-up questions for both sides:<\/strong><br \/>\n&#8211; Why do I perceive you like this?<br \/>\n&#8211; What do you trigger in me?<br \/>\n&#8211; What does this have to do with?<br \/>\n&#8211; How do I know myself in this area?<br \/>\n&#8211; What values or guiding principles of my life might be affected here?<\/p>\n<p><strong>The feedback recipient might ask himself:<\/strong><br \/>\n&#8211; What does your message tell me?<br \/>\n&#8211; Do I recognise myself in your message? Do I recognise my parts?<br \/>\n&#8211; Does your statement resonate with me?<br \/>\n&#8211; How do I experience myself in this area and in relation to you?<\/p>\n<h3><strong>Feedback in a group<\/strong><\/h3>\n<ul>\n<li>Positive feedback from the other team members (What is going well &#8211; please keep it up?)<\/li>\n<li>Critical feedback (What is not going well &#8211; please change, if possible?)<\/li>\n<li>Wishes and suggestions for further cooperation (tips)<\/li>\n<li>Summary and commentary by the feedback recipient (conclusion)<\/li>\n<\/ul>\n<h3><strong>Ways to get feedback<\/strong><\/h3>\n<ul>\n<li>Personal survey (customer survey)<\/li>\n<li>Written survey (e.g. questionnaire)<\/li>\n<li>Online rating portals<\/li>\n<li>Online feedback tools<\/li>\n<li>Social networks<\/li>\n<li>Feedback via chats, contact forms or comment fields<\/li>\n<li>Mobile app<\/li>\n<\/ul>\n<h3><strong>Methods for seminar feedback<\/strong><\/h3>\n<ul>\n<li>Handout Feedback questionnaire at the end of the seminar (anonymous!)<\/li>\n<li>Online feedback form for seminar evaluation (www.easyfeedback.com)<\/li>\n<li>Feedback round (in familiar groups)<\/li>\n<li>One-point question (e.g. 1-10 not-good-good scale, How did you like the seminar?)<\/li>\n<li>Coordinate system query (e.g. x-axis: interesting in terms of content; y-axis: formally varied)<\/li>\n<li>Detailed evaluation using a flipchart\/metaplan and post-its (e.g. What did I like? What didn't I like?)<\/li>\n<li><strong>Five-finger method<\/strong>\n<ul>\n<li>Each of the five fingers stands for a specific feedback statement:\n<ul>\n<li><strong>Thumb<\/strong>: I really liked that!<\/li>\n<li><strong>Index finger<\/strong>: You can do better than that!<\/li>\n<li><strong>Middle finger<\/strong>: I didn't like that at all!<\/li>\n<li><strong>Ring finger<\/strong>: I'll take that with me!<\/li>\n<li><strong>Little finger<\/strong>: That was too short!<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":10933,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,183,781,314,42,868],"tags":[420,408,901,725,902],"class_list":["post-10932","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","category-audio","category-fehlerkultur","category-inkovema-podcast","category-podcast","category-schwierige-gespraeche-fuehren","tag-feedback","tag-kommunikation","tag-rueckkopplung","tag-selbstoptimierung","tag-selbststeuerung"],"_links":{"self":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts\/10932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/comments?post=10932"}],"version-history":[{"count":0,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts\/10932\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/media\/10933"}],"wp:attachment":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/media?parent=10932"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/categories?post=10932"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/tags?post=10932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}