{"id":10823,"date":"2022-10-14T10:47:06","date_gmt":"2022-10-14T08:47:06","guid":{"rendered":"https:\/\/dev.inkovema.de\/?p=10823"},"modified":"2025-08-05T10:41:08","modified_gmt":"2025-08-05T08:41:08","slug":"the-four-escalation-stages-of-conflict-communication-in-conversation-with-heinz-messmer-inkovema-podcast-99","status":"publish","type":"post","link":"https:\/\/dev.inkovema.de\/en\/blog\/the-four-escalation-stages-of-conflict-communication-in-conversation-with-heinz-messmer-inkovema-podcast-99\/","title":{"rendered":"The four escalation stages of conflict communication. In conversation with Heinz Messmer (INKOVEMA podcast #99)"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container gradient-container-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 sep-underline sep-solid fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:16;--minFontSize:16;line-height:1.5;\"><h4>INKOVEMA Podcast &#8222;Well through time&#8220;<\/h4><\/h4><\/div><div class=\"fusion-title title fusion-title-2 sep-underline sep-solid fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34;line-height:1.4;\"><h1>#99 &#8211; The four escalation stages of conflict communication.<\/h1><\/h1><\/div><div class=\"fusion-title title fusion-title-3 sep-underline sep-solid fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;line-height:1.5;\"><h2>Conflict episode &#8211; contradiction communication &#8211; accusation communication &#8211; threat communication. In conversation with Prof Dr Heinz Messmer<\/h2><\/h3><\/div><div class=\"fusion-text fusion-text-1\"><p>Well through time. The podcast about mediation, conflict coaching and organisational consulting.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><script class=\"podigee-podcast-player\" src=\"https:\/\/player.podigee-cdn.net\/podcast-player\/javascripts\/podigee-podcast-player.js\" data-configuration=\"https:\/\/inkovema.podigee.io\/99-99-die-vier-eskalationsstufen-der-konfliktkommunikation-im-gesprach-mit-heinz-messmer\/embed?context=external\"><\/script><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-2\"><p class=\"p1\"><strong>Heinz Messmer<\/strong> (1955), Prof. Dr rer. soc. habil., sociologist. Diploma, dissertation and habilitation at the Faculty of Sociology at the University of Bielefeld (&#8222;Der soziale Konflikt&#8220;, 2001). Since 2009 Professor at the University of Applied Sciences of Social Work\/FHNW (Basel\/Muttenz) with a focus on educational support and research methods (in particular ethnomethodological conversation analysis).<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-3\"><h2>Contents:<\/h2>\n<ul>\n<li><strong>Heinz Messmer<\/strong>\u00a0(1955), Prof. Dr rer. soc. habil., sociologist. Diploma, dissertation and habilitation at the Faculty of Sociology at the University of Bielefeld (&#8222;Der soziale Konflikt&#8220;, 2001). Since 2009 Professor at the University of Applied Sciences of Social Work\/FHNW (Basel\/Muttenz) with a focus on educational support and research methods (in particular ethnomethodological conversation analysis).<\/li>\n<\/ul>\n<blockquote>\n<p>It was Georg Simmel who pointed out that the conflict actually already shows the attempts to resolve the (previously) existing dissent or dissonance.<\/p>\n<\/blockquote>\n<ul>\n<li>The <strong>Four stages of conflict communication<\/strong>\u00a0according to Messmer:<\/li>\n<\/ul>\n<ol>\n<li><em>Conflict episode<\/em>\u00a0(= one-off contradictory communication, not yet a stable conflict)<\/li>\n<li><em>Material conflict<\/em>\u00a0(=stable communication of contradictions, topic-related incompatibilities are communicated)<\/li>\n<li><em>Relationship conflict<\/em>\u00a0(= communication of blame, attribution of responsibility, attribution of guilt)<\/li>\n<li><em>Conflict of power<\/em>\u00a0(=threatening communication, asserting one's own claims to power, enemy images, final intentions - \"enough is enough!\")<\/li>\n<\/ol>\n<blockquote>\n<p>Anyone who feels and acts justified communicatively blames others.<\/p>\n<\/blockquote>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-image-element\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1024\" height=\"768\" title=\"Graphic Messmer Conflict escalation.001\" src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2022\/09\/Grafik-Messmer-Konflikteskalation.001.jpeg\" data-orig-src=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2022\/09\/Grafik-Messmer-Konflikteskalation.001.jpeg\" alt class=\"lazyload img-responsive wp-image-10673\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271024%27%20height%3D%27768%27%20viewBox%3D%270%200%201024%20768%27%3E%3Crect%20width%3D%271024%27%20height%3D%27768%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/dev.inkovema.de\/wp-content\/uploads\/2022\/09\/Grafik-Messmer-Konflikteskalation.001-200x150.jpeg 200w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2022\/09\/Grafik-Messmer-Konflikteskalation.001-400x300.jpeg 400w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2022\/09\/Grafik-Messmer-Konflikteskalation.001-600x450.jpeg 600w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2022\/09\/Grafik-Messmer-Konflikteskalation.001-800x600.jpeg 800w, https:\/\/dev.inkovema.de\/wp-content\/uploads\/2022\/09\/Grafik-Messmer-Konflikteskalation.001.jpeg 1024w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 1024px\" \/><\/span><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/dev.inkovema.de\/en\/blog\/10-edm-conflict-escalation-i-the-four-stage-model-of-linguistic-escalation-in-conflicts-according-to-heinz-messmer\/\"><span class=\"fusion-button-icon-divider button-icon-divider-left\"><i class=\"fa-info-circle fas awb-button__icon awb-button__icon--default\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-button-text awb-button__text awb-button__text--default fusion-button-text-left\">There is also an &#8222;episode of Mediation&#8220; (#10), INKOVEMA's teaching stream on mediation, to accompany the model<\/span><\/a><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><script class=\"podigee-podcast-player\" src=\"https:\/\/player.podigee-cdn.net\/podcast-player\/javascripts\/podigee-podcast-player.js\" data-configuration=\"https:\/\/inkovema-episoden-der-mediation.podigee.io\/10-10-edm-konflikteskalation-i-heinz-messmers-modell-sprachlicher-konflikteskalation\/embed?context=external\"><\/script><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":10824,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[314,721,867,42],"tags":[878,875,75,132,877,876,874],"class_list":["post-10823","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inkovema-podcast","category-konflikt","category-konflikteskalation","category-podcast","tag-beziehungskonflikt","tag-drohung","tag-konflikt","tag-konflikteskalation","tag-simmel","tag-warnung","tag-widerspruch"],"_links":{"self":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts\/10823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/comments?post=10823"}],"version-history":[{"count":0,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/posts\/10823\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/media\/10824"}],"wp:attachment":[{"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/media?parent=10823"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/categories?post=10823"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.inkovema.de\/en\/wp-json\/wp\/v2\/tags?post=10823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}